Important-but-boring bits (Terms & Conditions)
The 23% discount (the “November Promotion”) is available during the following period (the “Promotional Period”):
- on theordinary.com, niod.com, and deciem.com from November 1, 2022, at 12:00am EST (2:00pm AEST, 1:00pm HKT, 4:00am GMT, 5:00pm NZST), to November 30, 2022, at 11:59pm EST (1:59pm+1 AEST, 12:59pm+1 HKT, 3:59am+1 GMT, 4:59pm+1 NZST) .
- in all standalone DECIEM stores from November 1, 2022 to November 30, 2022 during local operating hours. The 23% discount will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores.
- Excluding November 25, 2022 from 12am EST to 11:59pm EST when The Ordinary and NIOD websites will be closed and our standalone stores will be transaction-free for the entire day (the “Blackout Period”).
- During the Promotion Period, each customer (cardholder, household) will be limited to 5 items per product and 5 units per product set (i.e. The Daily Set, The Balance Set, The Bright Set, The Future Set, or Set N.1.) at the promotional price and the promotion does not apply to gift cards (the “Promotional Limits”). Any products purchased in excess of the Promotional Limits may be purchased at their original price and such purchases shall be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html).
- We cannot guarantee product availability or restock. The November Promotion applies to available products and stock at the time of purchase (excluding gift cards), no rainchecks. The November Promotion is not valid on purchases outside of the Promotion Period and no price adjustments will be made.
- Products purchased during the Promotion Period may be returned for a full refund in accordance with our Return Policy found at https://deciem.com/ca/returns.html. Returned items will be refunded to the original method of payment used at checkout, at the price paid. We are not able to cancel any order that is not within our 1 hour remorse period.
- The November Promotion cannot be combined with other offers, is non-transferable and there is no cash value or alternatives.
- DECIEM reserves the right in its sole discretion to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions online or in-store. The November Promotion is available to all global customers residing in countries that we are currently shipping to.
- We expect all orders containing promotional items to be processed within 10 business days, however fulfillment times may vary during peak periods. To inquire about the status of your order, please Contact Us.
- In addition to and except for any specific terms set out herein, all purchases will be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html).
- The Free Shipping – No Minimum (the “Promotion”) is available only on TheOrdinary.com, NIOD.com, and DECIEM.com, from November 15, 2022, to November 24, 2022 11:59 PM EST (the “Promotion Period”). Promotion will be applied automatically at checkout on all qualifying purchases during the Promotion Period. Excludes applicable taxes, brokerage, duties and custom fees and other items not discountable or excluded by law.
- The Promotion is available to all customers residing in countries that DECIEM is currently shipping to. For more about DECIEM’s carbon neutral shipping visit: https://theordinary.com/en-ca/deciem-earth-climate.html
- The Promotion applies to available products and stock at the time of purchase, no rainchecks. Promotion is not valid on purchases outside of the Promotion Period, cannot be combined with other offers, is non-transferable and there is no cash value or alternatives.
- DECIEM reserves the right, without prior notice, to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions.
- All purchases are subject to DECIEM’s standard Terms and Conditions and Shipping + Delivery Terms, including Holiday Shipping Dates. Any returned items will be refunded to the original method of payment used at checkout, at the price paid and subject to our Return Policy.
About the Promotion
Because it’s more fun than 20%. The 23% discount allows us to apply savings across all our brands for the entire month of November (except November 25th when our stores and websites will be closed).
The 23% discount is available on DECIEM.com and in all standalone DECIEM stores from November 1, 2022, at 9am EST to November 30, 2022 at 11:59 pm EST (excluding November 25, 2022 (Black Friday), when the DECIEM website and stores will be closed).
It is extremely hard for us to meet the demand for bundles, and we didn’t want anyone to miss out through us selling out too quickly. In previous years, we have disappointed our audience by not being able to meet the demand for Black Friday promotions. We wanted to find a fair way to allow as many people as possible to access a saving.
The November Promotion cannot be combined with other promotions, so you will be unable to use your discount code at this time.
We are unable to control the promotions held by our retail partners. We are happy to assist with any regimen or product questions you may have so you may make the most educated and considered decision for your skin.
While anything is possible in the future and we never want to say never, we will be sure to allow enough time for our customers to make considered purchasing decisions that are not based on the fear of selling out.
By making considered decisions, consumers are more likely to purchase items that align better with their needs without excessive spending or the accumulation of unnecessary items.
It is absolutely not our intention to make anyone feel badly about their purchases. We simply hope to challenge the concept of Black Friday while promoting educated purchasing.
Yes, you can receive personalised product recommendations through our Regimen Builder. We also have some example regimens and a regimen guide if you’re looking to build your own.
You can also reach out to our Customer Happiness team for a regimen as well. We kindly ask for your patience while our team works through all the Slowvember excitement.
About Stock & Quantity Limits
Unfortunately, you are unable to place an order for an item that is out of stock.
Our promotion is only available while supplies last during the Promotion Period.
We will continue to restock on an ongoing basis in accordance with our usual practice. While we are unable to offer any estimated dates for restocking products at this time, we promise our team is working very hard to produce as much stock as possible and we hope it will be available for you soon. Our Customer Happiness team does not have stock information to share at this time.
We want to be fair to our customers and ensure everyone can take part in our promotion this month. As such, each customer will be able to purchase a maximum of 5 promotionally-priced units per product and/or 5 promotionally -priced units per product set, and limited to a total of 25 products per order. Further units in excess of 5 per product or 5 per product set may be purchased at their original prices.
We have placed limits on the number of items our customers can purchase during this promotion in order to allow as many customers to participate in this promotion as possible while doing our best to maintain fairness and disallow mass purchasing. We will impose a maximum of 5 promotionally-priced units per product per customer and/or 5 promotionally-priced units per product set per customer. Further units in excess of 5 per product or 5 per product set may be purchased at their original price.
You can order a maximum of 5 promotionally-priced units per product and/or 5 promotionally-priced units per product set. Further units in excess of 5 per product or 5 per product set may be purchased at their original price.
About Orders and Shipping
We try to get to orders as quickly as we receive them and in most cases fulfill orders within up to 3 business days, but please allow up to 10 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. Please visit our FAQ for more information.
We are unable to edit orders once they have been placed. We will try our best to fulfill cancellation requests within 1 hour of placing the order, if the request is within our service hours (Monday - Friday, 9:00am - 5:00pm EST/AEST. 9:00am - 5:30pm GMT), however, we cannot guarantee. Please note, we have limited support on weekends and holidays.
Unfortunately, we do not offer price adjustments, including any purchases made outside of the Promotional Period. This includes orders placed immediately before or after the promotion. If your order has shipped, you can return the item in accordance with our Return Policy.
Unfortunately, we do not offer exchanges, however, you are welcome to return the product for a refund in accordance with our Return Policy and purchase another.
Unfortunately, we are unable to combine orders once they have been placed.
You can consult the below table for our Holiday shipping dates. We advise placing your order before the cut-off date specified for your region to guarantee delivery prior to December 25th:
|New Zealand||December 17|
|United Kingdom||December 19|
|Hong Kong||December 19|
Yes, you are welcome to return them. Our return products and return instructions can be found on our Returns page. Kindly note, returned items will be refunded at the price paid. We are unable to cover the cost of return shipping or provide return shipping labels. The cost of return is the sole responsibility of the customer.
About Our Stores
The DECIEM website and stores will become transaction-free on November 25th, 2022.
While the majority of our stores will be closed on Black Friday (Friday 25th November), a select few will remain open as we partner with local artists and creative to host unique wreath-making workshops. These workshops will run all day during normal opening hours in the below locations:
DECIEM Distillery, Toronto, Canada
- 18 Distillery Lane, Toronto, ON M5A 3C4, Canada
DECIEM Fifth Avenue, New York, USA
- 475 5th Ave, New York, NY 10017, United States
DECIEM Commercial Street, London, UK
- 115-117 Commercial St, London E1 6BG
DECIEM YND, Seoul, South Korea
- 34-4 Apgujeong-ro 12-gil, Gangnam-gu, Seoul, South Korea
The 23% discount is available on theordinary.com and niod.com from November 1, 2022, at 12:00am EST to November 30, 2022 at 11:59 pm EST (excluding November 25, 2022, when the DECIEM websites will become transaction-free).
The 23% discount is available in all standalone DECIEM stores from November 1, 2022 to November 30, 2022 during local operating hours (excluding November 25, 2022 when our standalone stores will be transaction-free for the entire day). The 23% discount will not be available at Deciem/The Ordinary branded counters located within our retail partners’ stores except for our in-store in Myer Australia.
We will be maintaining our current store hours throughout the month of November, except for November 25th, 2022 when most stores will be closed. All up to date hours are displayed on our Find Us page and on our individual stores' Google Business pages.
All stores will be participating in the 23% promotion. Most will be closed on Friday November 25th.
Stores Open for Slowvember Activation:
- DECIEM Distillery District (activation only, closed for transactions)
- DECIEM NYC Fifth Avenue (activation only, closed for transactions)
- DECIEM London Commercial St.(activation only, closed for transactions)
- DECIEM Yeon Nam Dong (will also be open for transactions)
Store Closed for purchases (no activations on site)
- DECIEM Queen St
- DECIEM Yorkville
- DECIEM Square One
- DECIEM The Exchange Tower
- DECIEM Vancouver Downtown
- DECIEM Vancouver Metrotown
- DECIEM Vancouver South Granville
- DECIEM Chicago Wicker Park
- DECIEM NYC Madison
- DECIEM NYC Nolita
- DECIEM NYC SOHO
- DECIEM San Francisco Union Square
- DECIEM Amsterdam Centrum
- DECIEM Edinburgh
- DECIEM London Covent Garden
- DECIEM London Seven Dials
- DECIEM London Westfield White City
Stores open for Purchases (due to lease requirements):
- Avestan - Beak Street
- DECIEM Gangnam
- The Ordinary HK - New Town Plaza
- The Ordinary HK - Times Square
- The same unit & SKU limitations apply to orders placed through our click and collect service.
- We will be offering a pickup window of 3 calendar days. Any orders which have not been collected within this window will be cancelled and a refund will be received within 14 days.
- Any units which are unavailable in-store and unable to be packed will be cancelled and a refund will be received within 14 days. An out of stock and cancellation note will be sent in advance.
- DECIEM Distillery District
- DECIEM Square One
- DECIEM Vancouver Metrotown
- DECIEM NYC SOHO
- DECIEM London Covent Garden