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Counter Associate (Zurich)

We are looking for a part-time Counter Associate for our Jelmoli, Zurich location. As a Counter Associate, you will be held accountable for developing a loyal customer base and ensuring an exceptional client experience in-store.

Zurich

What are we looking for?

We are looking for a part-time Counter Associate for our Jelmoli, Zurich location. As a Counter Associate, you will be held accountable for developing a loyal customer base and ensuring an exceptional client experience in-store.

What would you be doing?

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
  • Stay up to date with product knowledge, company information, launches and campaigns
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and addressing customer issues in a positive manner
  • Responsible for opening/closing of the counter, bank deposits, and paperwork
  • Operate POS and complete transactions accurately and efficiently
  • Communicate inventory issues/concerns to Counter Management
  • Ensure compliance with policies and procedures (e.g. loss prevention, safety standards, returns)
  • Participate in inventory control and counts to ensure product stock is up to date
  • Perform operational duties such as cash handling, restocking, replenishing products
  • Contribute to a positive, fun, and professional team environment
  • Perform other duties as assigned

What skills and qualifications do you need?

  • Fluent in English and Swiss German
  • Love of beauty products and a passion for skincare
  • Comfortable in engaging customers and applying products with the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to thrive working in a team environment
  • Attention to detail and problem-solving skills
  • Effective time management and communication skills
  • 1 - 2 years of retail/customer service experience is required
  • Relevant education OR equivalent work experience in customer service/retail is an asset

Still interested?

Kindly send us your resume to aka@deciem.com. We really appreciate your effort in applying to this position. However, only those candidates who have been shortlisted for interviews will be contacted.

By emailing us your resume you agree to accept the Job Applicant policy that can be found here.

And the serious stuff:

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
The Abnormal Beauty Company