Keyholder

We are looking for full-time Keyholders to join our team in San Francisco. As a keyholder you will deliver the highest standards of customer service by following the DECIEM experience and to positively and effectively contribute to a teamwork environment. You will be accountable for opening and/or closing the store, ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.

San Francisco

What are we looking for?

We are looking for full-time Keyholders to join our team in San Francisco. As a keyholder you will deliver the highest standards of customer service by following the DECIEM experience and to positively and effectively contribute to a teamwork environment. You will be accountable for opening and/or closing the store, ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.

What would you be doing?

  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, Deciem brands and products.
  • Act as floor supervisor in management absence to ensure the store procedures and steps of the experience are being followed.
  • Assist in the training and development of new employees.
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
  • Manage customer feedback and queries.
  • Assist in maintaining store standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts.
  • Ensure tidiness standards are always respected and maintained.
  • Conduct products refunds and addressing customer issues in a positive manner.
  • Responsible for opening/closing of the store, bank deposits, and paperwork.
  • Operate POS and complete transactions accurately and efficiently.
  • Communicate inventory issues/concerns to Store Directors.
  • Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns)
  • Ensure company policies are procedures are being met by all employees.
  • Participate in inventory control.
  • Contribute to a positive, fun and professional team environment.
  • Adhere to the Health and Safety Awareness and guidelines.

What skills and qualifications do you need?

  • 2-3 years of retail/customer service industry experience
  • Comfortable in engaging customers and applying products with the customer while providing consultations.
  • Ability to multi-task, while providing professional and outstanding customer service.
  • Desire to thrive working in a team environment
  • Effective time management, problem solving and communication skills.
  • Flexible availability including evenings, weekends and holidays is essential.
  • Consistent and reliable attendance.

Still interested?

Kindly send us your resume to hr@deciem.com. We really appreciate your effort in applying to this position. However, only those candidates who have been shortlisted for interviews will be contacted.

And the serious stuff:

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
The Abnormal Beauty Company