Quality Compliance Associate – Customer Complaints

Currently we are looking for a Quality Compliance Associate - Customer Complaints to help us with product complaint, product recall and regulatory notifications.


What are we looking for?

Currently we are looking for a Quality Compliance Associate - Customer Complaints to help us with product complaint, product recall and regulatory notifications.

What would you be doing?

  • Serve as Quality Assurance point of contact for commercial product customer complaints and product recall events as per established procedures.
  • Receive, process, and initiate product complaint investigations using the current product complaints procedures and coordinate all aspects of investigation through closure and/or provide oversight for complaint handling process.
  • Interface and collaborate with various departments (Customer happiness, Quality Assurance, Regulatory, Development, etc.) Deciem Stores and Retailers, on product complaint issues.
  • Conduct follow-up with customer happiness team for additional information necessary to complete a detailed investigation.
  • Arrange the return of complaints products or Retain sample to appropriate departments for evaluation.
  • Assure that all product complaints are investigated to the appropriate level within the required timeline.
  • Provide timely investigation updates to Customer happiness team or other stake holders.
  • Alert Quality Management of all potential regulatory notification and escalate trends and product complaints that potentially require a regulatory action (e.g. recall, production hold, etc.).
  • Perform analysis and trending of product complaints. Generate product complaint reports to identify and evaluate any trend signals observed and initiate investigations when required.
  • Interact with auditors and regulatory bodies to present the product complaint system during audits and inspections.
  • Perform other duties as assigned.

What skills and qualifications do you need?

  • University degree or equivalent in Science or related area.
  • 3 - 5 years of experience in Quality Assurance.
  • Required knowledge of cGMPs guidelines, Health Canada, FDA, EMEA requirements.
  • For Document Management: Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and programming Macro.
  • Strong interpersonal and verbal/written communication skills; self-motivated; highly organized, detail oriented and with the ability to work in a fast-paced environment.
  • Good computer skills with Microsoft applications.
  • Good technical and practical knowledge of product behavior.
  • Ability to troubleshoot and has excellent problem-solving skills.
  • Organized & good time management.
  • Good documentation practices.
  • Adaptive and flexible.

Still interested?

Kindly send us your resume to vt@deciem.com. We really appreciate your effort in applying to this position. However, only those candidates who have been shortlisted for interviews will be contacted.

And the serious stuff:

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
The Abnormal Beauty Company