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Regulatory Affairs Senior Manager (Product Safety: Risk Management and Customer Escalations)

We are currently seeking a Regulatory Affairs Senior Manager to join the existing Product Safety team.


What are we looking for?

We are currently seeking a Regulatory Affairs Senior Manager to join the existing Product Safety team.

What would you be doing?

  • Responsible for leading, recruiting, training, and managing the DECIEMs Regulatory Affairs Team on Product Safety, Documentation, and Customer Escalation team and reporting to Head of Regulatory Affairs, Product Safety on Risk Management
  • Liaison between both the Customer Happiness and Regulatory Affairs, and Regulatory Affairs and DECIEM’s external partners
  • Risk analysis and manage product complaint reports to identify and evaluate any trend signals observed and initiate investigations when required
  • Conduct follow-up with DECIEMs insurers and Customer Happiness team for additional information necessary to complete a detailed investigation
  • Resolve customer service issues directly or through intermediaries
  • Manage investigations and help resolve customer complaints and escalations
  • Assess reaction severity and provide feedback to relevant teams
  • Complete reaction investigations and author summary documents
  • Fulfill regulatory reporting requirements globally
  • Develop strategies for identifying and managing risk and mitigating risk as necessary
  • Implement management and streamline documentation systems
  • Manage claims and be the main point of contact for all claim related issues
  • Provide consultation and assisting on enhancing DECIEMs product safety processes and documentations
  • Investigations of ingredient or product safety questions as needed
  • Assess and report on regulatory and other risk including investigation of ingredient or product safety questions as needed
  • Communicate overall risk level to and evaluate different types of hazards
  • Support on finished cosmetic on Cosmetic Product Safety Reports (CPSR)
  • Administrate Product Safety on Risk Management; monitor overall risk level for a consumer product or cosmetic based on injury severe level and likelihood if the injury would appear
  • Manage multiple concurrent projects in a dynamic environment
  • Perform other related duties as assigned

What skills and qualifications do you need?

  • Strong understanding of global regulatory requirements for cosmetics
  • Knowledge of dermal structure and reactions
  • Experience resolving customer service issues directly or through intermediaries would be an asset
  • Ability to prioritize and manage multiple, concurrent, and often global projects
  • Ability to work collaboratively with departments to implement changes or new systems
  • Ability to mentor, coach, and direct staff
  • Discretion and ability to work with confidential and sensitive scientific and customer data
  • Proven ability to work effectively with cross-functional stakeholders in a complex/changing global environment
  • Excellent organizational, time management and communication skills
  • Excellent knowledge of Microsoft office suite is must
  • 3+ years of people management and /or leadership experience is required 
  • Relevant education in Biology, Toxicology or another relevant field OR equivalent work experience is an asset

Still interested?

Kindly send us your resume to We really appreciate your effort in applying to this position. However, only those candidates who have been shortlisted for interviews will be contacted.

By emailing us your resume you agree to accept the Job Applicant policy that can be found here.

And the serious stuff:

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
The Abnormal Beauty Company