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Overview

Canberra, ACT

Store Manager

What we are looking for.

We are growing very rapidly and are currently seeking a Store Manager to lead our Canberra Store. As a Store Manager, you will manage all aspects of the day-to-day operations of your store, including achieving objectives, ensuring profitability, and coaching employees. Being held accountable for developing a loyal customer base and ensuring an exceptional client experience in-store.

What you would be doing.

  • Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions
  • Recruit, manage, mentor, and develop and staff to maximise sales, profitability and exceed agreed key performance indicators 
  • Complete scheduling store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times
  • Manage all operational costs to keep store profitable and inform the Area Sales Senior Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.). Ensure the day-to-day operations of the store are compliant with the company requirements 
  • Execute timesheet adjustments in time and attendance system (NOVAtime) when needed
  • Coach, counsel and provide constructive feedback to all store staff
  • Communicate the changing needs of the store to the Area Sales Manager
  • Control stock and manage the weekly order of store supplies
  • Greet all customers who enter the store with enthusiasm and professionalism reflecting Deciem’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, Deciem brands and products
  • Stay up to date with product knowledge, company information, launches and campaigns
  • Ensure standards for quality, customer service and health and safety are met
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and provide feedback to the Area Sales Senior Manager
  • Notify Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
  • Enforce store policies and procedures are up to company standard and direction
  • Work with neighborhood and district marketing opportunities and corporate retail team for customer appreciation events to drive traffic
  • Maintain Deciem’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.) 
  • Perform other duties as assigned

What skills and qualifications do you need?

  • Love of beauty products and a passion for skincare.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Attention to detail and problem-solving skills. Excellent written and verbal communication skills
  • Strong time management and organizational skills with the ability to multi-task a must
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Strong leadership skills to coach and mentor employees to success
  • 2 + years of people management or work in a leadership role is required
  • Relevant education OR equivalent work experience in customer service/retail is an asset

Still interested?

Kindly send us your resume to careers@deciem.com. We really appreciate your effort in applying for this position. However, only those candidates who have been shortlisted for interviews will be contacted. By emailing us your resume you agree to accept the Job Applicant Policy.

And the serious stuff:

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.