The Ordinary - Subscription Terms & Conditions - United States

Enjoy automatic replenishment of The Ordinary products! When you select the “Subscription” service, you'll automatically receive a new shipment of the item(s) in the intervals you select. You will receive free shipping with all Subscription orders. Plus, you’ll also enjoy a 10% discount from your first Subscription order onwards.

To activate Subscription services, simply select the Subscription option and time interval for future shipments from the dropdown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. In order to utilize Subscription services, you will need to be logged in to your account on If you do not have an account, you will need to create one.

You'll be asked to provide a shipping address, credit card and billing address. We'll charge your credit card for each order only when the item is shipped. You may cancel your Subscription at any time. Once the order is placed, your first shipment will be processed, and your Subscription service will be activated. If you wish to modify, skip or cancel your order before your next order is shipped, you must do so at least 24 hours before your next order shipment date. Once your order has been processed for shipment, you will not be able to change your order.

The Subscription service is only available to USA residents on All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to product stock, unauthorized, altered, or ineligible use of the subscription program and to modify or cancel this program due to system error or unforeseen problems or for any reason in our sole discretion.

Offer is subject to change without notice.

For more information about Subscriptions, see/visit our FAQs.

The Ordinary Squalane + Amino Acids Lip Balm Trade-In Promotion Terms & Conditions– Global

The Ordinary Squalane + Amino Acids Lip Balm Trade-In Promotion (the “Promotion”) is only available to eligible customers who trade in their empty lip products, including empty lip balm containers, oil-based lip product containers, lip gloss containers and/or lipstick containers (each, a “Participating Trade-In Item”) at select standalone The Ordinary/DECIEM stores (the “Participating Stores” -- see below for list). Promotion will run from June 20th, 2024 at Participating Stores during store hours, while stock lasts (the “Promotion Period”). Eligible customers who trade in one (1) Participating Trade-In Item during the Promotion Period will receive one (1) The Ordinary Squalane + Amino Acids Lip Balm (the “Trade-In Gift”). Limit is one (1) Promotion redemption and Trade-In Gift per eligible customer.

Participating Stores

Toronto, Canada: Queen Steet W; Yorkville; Distillery;and Square One
Vancouver, Canada: Howe Street; and Metrotown
New York, USA: 5th Avenue; Nolita; and NYC Soho
Chicago, USA: Wicker Park
London, England: Covent Garden; Commercial Street; Westfield; and Seven Dials
Amsterdam, the Netherlands: Amsterdam Centrum
Melbourne, Australia: Melbourne Gertrude
Seoul, South Korea: DECIEM Gangnam; and DECIEM Yeon Nam Dong
Hong Kong: The Ordinary HK - Times Square

Other but important T&Cs

Promotion is available to customers residing in countries with DECIEM Participating Stores (“Eligible Customers”). The Promotion applies to available products and stock at the time of trade-in, no rainchecks. Promotion is not valid on trade-ins outside of the Promotion Period, cannot be combined with other offers (unless otherwise stated), is non-transferable and there is no cash value or alternatives. The Promotion is not for commercial or resale purposes. When stock runs out, the Promotion ends.

DECIEM reserves the right, without prior notice, to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions. Except as otherwise set out herein, all purchases are subject to DECIEM’s standard Terms and Conditions (which can be found at which are expressly incorporated herein by reference.