Important-but-boring bits (Terms & Conditions)

  • The 23% discount (the “November Promotion”) is available on DECIEM.com and in all standalone DECIEM stores from November 1, 2021 at 9AM EST to November 30, 2021 at 11:59PM EST (excluding November 26, 2021, when the DECIEM website and stores will be closed) (the “Promotion Period”). The promotion will also be available in all standalone DECIEM stores from November 1, 2021 to November 30, 2021, excluding November 26.
  • During the Promotion Period, each customer (cardholder, household) will be limited to 5 items per product and 2 product sets (i.e. The Daily Set, The Balance Set, The Bright Set, The No-Brainer Set or Set N.1.),with a maximum of 30 items per order, at the promotional price. Any products purchased in excess of 5 per product or 2 per product set may be purchased at their original price and such purchases shall be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html), save and except that a limit of 30 items per order will be imposed for the Promotion Period. We cannot guarantee product availability or restock. Discount applies to available products and stock at the time of purchase.
  • Products purchased during the Promotion Period may be returned for a full refund in accordance with our Return Policy found at https://deciem.com/ca/returns.html. Returned items will be refunded to the original method of payment used at checkout, at the price paid.
  • The November Promotion is not exchangeable for cash and is non-transferable.
  • The November Promotion cannot be combined with other promotions. We do not offer price adjustments on orders purchased outside of the Promotion Period.
  • DECIEM reserves the right to (i) discontinue this offer/promotion at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional redemptions online or in-store. We are not able to offer rain checks on items that are out of stock.
  • The November Promotion is available to all global customers residing in countries that we are currently shipping to.
  • We expect all orders containing promotional items to be processed within 10 business days, however fulfillment times may vary during peak periods. To inquire about the status of your order, please Contact Us.
  • Except as otherwise set out herein, all purchases will be subject to DECIEM’s standard Terms and Conditions (which can be found at https://deciem.com/ca/terms.html).

About the Promotion

Because it’s more fun than 20%. The 23% discount allows us to apply savings across all our brands for the entire month of November (except November 26th when our stores and websites will be closed).

Online:
The 23% discount is available on DECIEM.com and in all standalone DECIEM stores from November 1, 2021, at 9am EST to November 30, 2021 at 11:59 pm EST (excluding November 26, 2021 (Black Friday), when the DECIEM website and stores will be closed).

In-store:
The 23% discount is available in all standalone DECIEM stores from November 1, 2021, to November 30, 2021 (excluding November 26, 2021 (Black Friday), when the stores will be closed.

It is extremely hard for us to meet the demand for bundles, and we didn’t want anyone to miss out through us selling out too quickly. In previous years, we have disappointed our audience by not being able to meet the demand for Black Friday promotions. We wanted to find a fair way to allow as many people as possible to access a saving.

The November Promotion cannot be combined with other promotions, so you will be unable to use your discount code at this time.

We are unable to control the promotions held by our retail partners. We are happy to assist with any regimen or product questions you may have so you may make the most educated and considered decision for your skin.

While anything is possible in the future and we never want to say never, we will be sure to allow enough time for our customers to make considered purchasing decisions that are not based on the fear of selling out.

By making considered decisions, consumers are more likely to purchase items that align better with their needs without excessive spending or the accumulation of unnecessary items. This approach helps to reduce the amount of waste produced while challenging the ‘throwaway’ mentality.

It is absolutely not our intention to make anyone feel badly about their purchases. We simply hope to challenge the concept of Black Friday while promoting educated purchasing and the reduction of waste created by impulse overconsumption.

Yes, we have some example regimens and a regimen guide if you’re looking to build your own.

You can also reach out to our Customer Happiness team for a regimen as well. We kindly ask for your patience while our team works through all the Slowvember excitement.

About Stock & Quantity Limits

Unfortunately, you are unable to place an order for an item that is out of stock.

Our promotion is only available while supplies last during the Promotion Period.

We will continue to restock on an ongoing basis in accordance with our usual practice. While we are unable to offer any estimated dates for restocking products at this time, we promise our team is working very hard to produce as much stock as possible and we hope it will be available for you soon.

We want to be fair to our customers and ensure everyone can take part in our promotion this month. As such, each customer will be able to purchase a maximum of 5 promotionally-priced units per product, or 2 product sets, for the month of November, with a maximum of 30 items per order. Further units in excess of 5 per product or 2 per product set may be purchased at their original prices, subject to a maximum of 30 items per order.

We have placed limits on the number of items our customers can purchase during this promotion in order to allow as many customers to participate in this promotion as possible while doing our best to maintain fairness and disallow mass purchasing. We will impose a maximum of 5 promotionally-priced units per product per customer, or 2 product sets per customer, for the month of November, with a maximum of 30 items per order. Further units in excess of 5 per product or 2 per product set may be purchased at their original price, up to a maximum of 30 items per order.

You can order a maximum of 5 promotionally-priced units per product, or 2 product sets, for the month of November, with a maximum of 30 items per order. Further units in excess of 5 per product or 2 per product set may be purchased at their original price, up to a maximum of 30 items per order.

About Orders and Shipping

All of our standard shipping rates apply. All of our shipping information is available on our FAQ or you reach out to our team via our Contact Page. Kindly note, we do not offer expedited shipping at this time.

We try to get to orders as quickly as we receive them and in most cases fulfill orders within 2 business days, but please allow up to 10 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. Please visit our FAQ for more information.

We are unable to edit orders once they have been placed. We will try our best to fulfill cancellation requests within 1 hour of placing the order, however, we cannot guarantee. Please note, we have limited support on weekends and holidays.

Unfortunately, we do not offer price adjustments. We will try our best to fulfill cancellation requests within 1 hour of placing the order, however, we cannot guarantee. Alternatively, you may wish to return your order for a full refund. Please visit our Return Policy for more details.

Unfortunately, we do not offer exchanges, however, you are welcome to return the product for a refund in accordance with our Return Policy and purchase another.

Unfortunately, we are unable to combine orders once they have been placed.

We are unable to guarantee shipping dates/times. We recommend placing your order as early as possible to avoid disappointment and referring to your tracking information once your parcel has shipped. You can view the status of your order here.

Yes, you’re welcome to return them. Our return policy and return instructions can be found on our Returns page. Kindly note, returned items will be refunded at the price paid.

About Our Stores

The DECIEM website and stores will be closed on November 26th, 2021.

The 23% discount is available in DECIEM standalone stores from November 1, 2021 to November 30, 2021 (excluding November 26, 2021, when the DECIEM website and stores will be closed). Store in store locations will not be running this promotion.

We are following a rule of 2m social distancing in stores to keep both our customers and teams safe as well as to create a comfortable browsing experience for all.

Masks are still mandatory for all customers and team members within DECIEM stores. We offer disposable masks for all customers in addition to hand sanitizer upon entry in order to provide a safe shopping environment for all.

All stores will be participating in the 23% promotion and will be closed on Friday November 26th. Our Hong Kong and Canberra Centre Store will remain open on Friday, November 26th.

  • The same unit & SKU limitations apply to orders placed through our click and collect service.
  • We will be offering a pickup window of 3 calendar days. Any orders which have not been collected within this window will be cancelled and a refund will be received within 14 days.
  • Any units which are unavailable in-store and unable to be packed will be cancelled and a refund will be received within 14 days. An out of stock and cancellation note will be sent in advance.
Click and collect orders will not be available at the following DECIEM locations:
  • DECIEM Distillery District
  • DECIEM Square One
  • DECIEM Vancouver Metrotown
  • DECIEM NYC SOHO
  • DECIEM London Covent Garden
  • DECIEM Sydney The Rocks
  • DECIEM Canberra Centre